| System Requirements and Settings |
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| Registering to Use the Application |
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| Changing Password and Registration Information |
| Log-on Procedure |
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| Viewing
and Printing Load Tally, Test Report, and Bill of Lading |
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| Timing-out
of the Application Due to Inactivity |
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| How
can I contact UPI with questions regarding this Application? |
- Phone:
Contact your Customer Service
Representative, or, call toll-free: 800-USS-POSC (800-877-7672).
(The toll-free number is staffed during normal business hours:
Monday - Friday, 8:00 AM - 5:00 PM Pacific Time.
During non-business hours, you will be able to record a message.)
- E-mail: EBusinessAdmin@ussupi.com
- Mail:
UPI
P.O.
Box 471
Pittsburg,
CA 94565
Top of Page |
| System
Requirements |
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What are the minimum system requirements?
How do I accept cookies and enable JavaScript? |
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From an open Microsoft Internet Explorer window, follow these steps: |
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Choose "Tools" from the menu,
select "Internet Options," click the "Security" tab, click the "Custom Level..." button
In the "Cookies" section, Enable the following: |
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Allow cookies that are stored on your computer
Allow per-session cookies (not stored) |
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In the "Scripting" section, Enable the following: |
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Active scripting
Allow paste operations via script
Scripting of Java applets |
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How do I adjust my screen resolution? |
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Click
the "Start" button on the taskbar, select "Settings," select
"Control Panel," select the "Settings" tab, look in the "Desktop
Area" for the resolution.
If
necessary, move the slider to increase the resolution to 800
X 600. A resolution higher than 800 X 600 is acceptable. |
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How
do I download or upgrade a browser? |
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Check
with your computer support department before downloading software
to your computer.
Press
a button below and follow the link to download the most recent
version of an internet browser. |
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How do I download Adobe® Acrobat® Reader? |
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Check with your computer support department before downloading software to your computer.
Press the button below and follow the link to download Adobe® Acrobat® Reader. |
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Top of Page |
| Registering
to Use the Application |
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How do I register to use the On-Line Customer Service
Application? You are required to register only once.
(You must be registered prior to using the Application) |
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- Review the Terms of Use and Privacy Policy
- Complete the Registration form.
- Immediately after successfully completing the Registration form,
the information you entered will be e-mailed back to you. Please verify
this information. If incorrect, contact your Customer Service Representative.
- Within 24 hours (Monday - Friday) of successfully completing the
Registration form, you will receive a second e-mail. This e-mail
confirms your registration and contains your Password.
- You can use the Application at any time after receiving
your e-mail confirmation and Password.
- You will be asked to change your Password when logging
on for the first time.
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Top of Page |
| Changing
Password and Registration (Personal) Information |
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How do I change my Password? There are two ways to change your Password, EITHER can be used.
(Note: Passwords must be 5 - 8 characters in length,
are not case sensitive, and cannot be reused.) |
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Changing your Password during the log-on process (from the "Logon" page): |
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In the "Logon" section: |
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Enter your User Name
Enter your existing Password |
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In
the "Optional Change Password" section: |
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Enter your new Password
Enter your new Password again
Click the "Log-on" button |
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Click here to go directly to "Logon"
and change your Password |
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Changing your Password while logged on: |
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From the "User Profile" page, click on the "Change Password" link
Enter your new Password
Enter your new Password again
Click the "Change Password" button
Click here to change your Password. (If you are not already logged on,
you will be required to do so.) |
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How do I change my registration information after registering? You must be logged on to do this. |
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To
change your registration information—first name, last name,
phone number, or e-mail address: |
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From the "User Profile" page, click on the "Change Personal Information" link
Type-over any information you want to change, then press the "Change"
button. Your changes will take effect immediately.
Click here to change your registration information. (If you are not already
logged on, you will be required to do so.) |
Top
of Page |
| Log-on Procedure |
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How do I log-on to the Application for the first time? I've already received my Registration confirmation and Password. |
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You are required to change the Password (assigned and e-mailed
to you by UPI in the Registration confirmation),
to one you have selected, when logging on for the first time.
Passwords must be 5 - 8 characters in length, are not case sensitive,
and cannot be reused. |
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In the "Logon" section of the Logon page: |
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Enter your User Name (chosen by you when you completed the Registration form)
Enter the assigned Password (assigned by UPI) |
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In the "Optional Change Password" section of the Logon page: |
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Enter the new Password you have chosen
Enter the new Password again
Click here to log-on, or, click
the "Logon" button at the top of this page. |
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How do I log-on to the Application after the first time? |
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In the "Logon" section of the Logon page: |
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Enter your User Name
Enter your Password
Click here to log-on, or, click
the "Logon" button at the top of this page. |
Top
of Page |
| Viewing and Printing Load Tally, Test Report, and Bill of Lading |
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How do I view and print a Load Tally,
Test Report and Bill of Lading? |
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To
print these documents, you must have Adobe® Acrobat®
Reader installed on your PC.
Click here for instructions on
downloading Adobe® Acrobat® Reader.
The
documents can be viewed and printed from the Order Status page—by
clicking the "View Documents" button
or clicking a
link while viewing the coil detail or order detail—and
from the My UPI page. |
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Load
Tally - is available for items having an "On Lineup," "Scheduled
to Ship," or "Shipped" quantity. |
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To view using link: click the tally link when viewing coil detail.
To print using link: click the tally link when viewing coil detail,
then click the "PDF Tally" button.
To view and print using "View Documents" button: follow
instructions at the bottom of the view documents page. |
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Test
Report - if requested previously, is available when there
is a shipment against an order. |
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To view using link: click the "HTML" button when viewing order detail.
To print using link: click the "PDF" button when viewing order detail.
To view and print using "View Documents" button: follow
instructions at the bottom of the view documents page. |
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Bill of Lading - is available for items having either a "Scheduled to Ship" or "Shipped" quantity. |
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To view using link: click the Bill of Lading l
ink when viewing coil detail.
To print using link: click the Bill of Lading link when viewing
coil detail, then click the "PDF BOL" button.
To view and print using "View Documents" button: follow
instructions at the bottom of the view documents page. |
Top
of Page |
| Timing-out
Due to Inactivity |
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Is it possible to time-out of the Application due to inactivity? |
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If you remain inactive for 60 minutes after logging on to the
Application, you will be "timed-out" and logged off.
To access
the Application after timing-out, simply log-on again. |
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